With properties in bustling city centers and near major sports venues, Colwen Hotels, a hotel management company overseeing 40 properties, needed a reliable and effective hotel age verification solution to ensure age checks during busy events.
The Challenge: Ensuring Accurate Age Verification with Hospitality Technology Solutions at Peak Times
Colwen Hotels needed a robust age verification system to manage the influx of guests, particularly during peak times. One of their hotels is in Foxborough, MA, near the New England Patriots stadium, and others are in student-heavy downtown locations, so those peak times can be very busy. Implementing hotel technology solutions was essential to streamline operations during these periods.
Colwen Hotels' management team was especially interested in solutions that would allow them to create a digital record of ID checks that they could use to verify their compliance with local age-related alcohol regulations.
The solution also had to be user-friendly and fit smoothly into their existing workflows for hotel bar and restaurant age verification without causing delays or frustration for staff.
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The Solution: Streamlining Compliance with ID Scanner Machines
Colwen Hotels approached Minor Decliner to learn more about our hotel age verification system and ID scanners. Their team met with Minor Decliner's owner, Ron Tobb, to discuss the options. Liking what they heard, Colwen Hotels piloted the technology in their Miami hotel, a full-service property with several venues that serve alcohol. The positive feedback from the staff, who appreciated the system's efficiency and ease of use, led to a company-wide rollout focused on locations with bars and restaurants.
Minor Decliner's portable, durable, and affordable ID scanner machines have sped up the ID and age verification process and helped ensure that the hotels with bars, restaurants, and on-site convenience stores stay compliant with local regulations. It's also a bonus that the portability of the scanners means they can be used in various locations across their hotels, from the front desk to the entrance to the hotel bar or to access events where alcohol is being served. Age verification systems can be performed anywhere it is needed, enhancing the guest service experience.
The Results: A Scalable Solution for a Diverse Hotel Portfolio
After implementing Minor Decliner's ID scanners across their hotel properties, the company has realized several benefits. During busy times, the scanners save employees time and reduce errors, making operations smoother and improving the guest experience by cutting waiting times.
With each ID scan digitally recorded, Colwen Hotels can provide evidence of compliance during liquor authority inspections without sharing personal information.
This digital record helps safeguard the company from compliance issues, which is particularly beneficial for hotels in bustling areas, like downtown Portland, Maine, and Portsmouth, New Hampshire, that attract many local students and undergo frequent liquor compliance checks.
Minor Decliner's age verification solution and ID scanners have enabled Colwen Hotels to uphold hotel age verification compliance standards while boosting efficiency and guest satisfaction across their properties. This compliance technology ensures that Colwen Hotels remains a leader in hospitality technology solutions.
"The benefits have been outstanding—it's more user-friendly, cost-effective, and durable than our previous system. Our staff found it easy to use and implement, and the support from Minor Decliner has been exceptional."
- Mike Colavecchio, Director of Loss Prevention, Colwen Hotels