Refund policy
30 Day - Money-Back Guarantee
- Returns are honored only if the product does not work per the features offered.
- Returning the product because it does not have a feature that you would like it to have, but is not part of the item listing and offer, is not a valid reason for return and will not be honored even inside the 30 day return period.
- If you have a question about what the product does and how it works, please ask before purchasing.
- To be eligible for a full refund inside the 30 day period from your purchase date, your item must be in good working condition with no damage, upon the receipt of the return.
- If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- Before sending back the item, the return must be authorized. Please contact us for a Return Authorization number and a ship to address. Unauthorized returned packages will be sent back without opening.
- The item must be returned in the same condition as delivered with its original packing material. Return items that are damaged or missing components are subject to repair and/or replacement charges.
- We encourage that the returned item to be insured, as we do not cover return shipping losses.
- The delivered date will be according to the Fedex or UPS tracking system.
Items authorized for return must be received within ten (10) days of the RMA. After ten days, the package will be returned back to the sender without opening - This policy does not include service to repair damage to the product resulting from accident, disaster, misuse, abuse, or any modification of the product.
- We do not pay, or reimburse for return shipment, but we do cover the cost of shipping any replacement merchandise to you.
- Restocking fees may apply, and maybe deducted from the refund
- Returns / Refunds not be honored for custom orders / configurations / or orders over $3000
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you received free shipping or any other type of discount, this will be deducted from any amount refunded