New Low Cost Portable ID Scanner – Buy Now

Support & Service

CLOSED STORE

We are here for you.

MinorDecliner™ offers support to answer any ID scanning questions and resolve issues.

We know how important it is to eliminate the risk of selling to a minor within your business, which is why our team is here to help you set up your system and make sure it's working correctly.

We include a 1-year warranty on the hardware and system operation. This service does not cover drops or physical damage to the hardware, or software updates.

1-year enhanced service program

We also offer 1-year enhanced service program. 

This includes:

  • Remote troubleshooting
  • Software updates – if needed 
  • Remote software update capability (internet connection required – wired or wifi) 
  •  Enhanced tablet control via a kiosk mode. This locks the tablet to the single Minor Decliner application

This is highly recommended for this product. This is 1 annual payment of $120, per system and is only available with the purchase of a new system. Renewal is 1 year from your purchase date.

Standard 1 Year Warranty and Returns

We will replace or repair any defective merchandise, upon its return, within 1 year of shipment. If this situation arises, please call or email us and we will issue you a Return Material Authorization (RMA) number and a ship to address. Once the RMA number is assigned to you, please ship the item and all enclosures back to us in the original packaging with the RMA number clearly marked on the outside of the package. After it arrives we will inspect and either repair or replace. Our return and product support is limited to items purchased directly from Minor Decliner, at minordecliner.com. If you purchase a Minor Decliner from someone else (any unauthorized seller), you have the option of a limited 3 month support and service agreement ($300). This does not cover the cost of materials, shipping, and added labor.

Before you return an item, you agree to contact Minor Decliner to resolve the issue. We will have 14 business days to resolve the issue. A RMA # is required to return an item. To complete your return, we require a receipt or proof of purchase. You must be the original purchaser of the item. Please do not send your purchase back to the manufacturer. This policy does not include service to repair damage to the product resulting from accident, disaster, misuse, abuse, or any modification of the product. We do not pay, or reimburse for return shipment, but we do cover the cost of shipping any replacement merchandise to you. This policy does not include service to repair damage to the product resulting from accident, disaster, misuse, abuse, or modification of the product. After one (1) year, we can repair the product. Please contact us for latest pricing.

30-Day Money Back Guarantee

Returns are honored only if the product does not work per the features offered. Returning the product because it does not have a feature that you would like it to have, but is not part of the item listing and offer, is not a valid reason for return and will not be honored even inside the 30 day return period. If you have a question about what the product does and how it works, please ask before purchasing. To be eligible for a full refund inside the 30 day period from your purchase date, your item must be in good working condition with no damage, upon the receipt of the return. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Before sending back the item, the return must be authorized. Please contact us for a Return Authorization number and a ship to address. Unauthorized returned packages will be sent back without opening.

The item must be returned in the same condition as delivered with its original packing material. Return items that are damaged or missing components are subject to repair and/or replacement charges. We encourage that the returned item to be insured, as we do not cover return shipping losses. The delivered date will be according to the Fedex or UPS tracking system. Items authorized for return must be received within ten (10) days of the RMA. After ten days, the package will be returned back to the sender without opening This policy does not include service to repair damage to the product resulting from accident, disaster, misuse, abuse, or any modification of the product. We do not pay, or reimburse for return shipment, but we do cover the cost of shipping any replacement merchandise to you.

Refunds

Refund Policy ( if applicable )

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you received free shipping or any other type of discount, this will be deducted from any amount refunded.

Refunds are not generally given for extended purchase coverage plans. This may be discussed if you receive a RMA.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. .

Next contact your bank. There is often some processing time before a refund is posted. .

If you’ve done all of this and you still have not received your refund yet, please contact us at ron@minordecliner.com.

Shipping (for returns)

You will be responsible for paying for your own shipping costs for returning your item. 

Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping and return shipping (if we paid it) will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.